This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Element89 Capital. By placing an order with us, you agree to the following terms.
1. Shipping Destinations
We currently ship to addresses within USA. Please note that shipping to certain locations may be subject to additional restrictions or fees.
2. Shipping Methods and Costs
We offer several shipping methods to meet your needs. Shipping costs are calculated based on the following factors:
The available shipping methods and associated costs will be displayed at checkout. We may offer free shipping promotions for orders that meet certain criteria. Details of these promotions will be provided on our website or in promotional materials.
3. Order Processing Time
Orders are typically processed within 7-14 weeks of receiving payment large orders of kilos, smaller orders with 5-7 business days.. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment.
4. Shipping Time
Shipping time depends on the selected shipping method and the shipping destination. Estimated shipping times are provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Insurance
For valuable items such as gold and silver, we highly recommend purchasing shipping insurance. Shipping insurance protects your order against loss or damage during transit. The cost of shipping insurance will be displayed at checkout.
7. Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping costs. Please check with your local customs office for more information.
8. Delivery Issues
If you experience any issues with your delivery, such as delays, damage, or loss, please contact our customer support team at shipping@element89capital.com. We will work with you and the carrier to resolve the issue as quickly as possible.
9. Address Accuracy
It is your responsibility to provide accurate and complete shipping information. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. Please double-check your shipping address before placing your order.
10. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Shipping Policy.
11. Contact Information
If you have any questions about this Shipping Policy, please contact us at shipping@element89capital.com.
